Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • Use Prescription Ordering Direct (POD) – Telephone 033 33 583 509 Monday to Friday between 9am to 5pm or complete the online ordering form via this link ShroptelPOD 

If you are unable to join the telephone queue:

Please email with your request ensuring you have provided ALL of the following information in your request:

  • Registered GP Practice
  • Full name
  • Date of birth
  • First line of address
  • Name of drug
  • Strength
  • Dose
  • Formulation (tablet, cream, inhaler etc)
  • Nominated pharmacy
  • Contact number

Non-urgent advice: Please Note

From the time of phoning Prescription Ordering Direct (POD), please allow 4 working days before collecting your medication.

Collecting your prescription

You can usually collect your prescription from the pharmacy 2 working days after you have ordered it.

Prescriptions will be collected by a pharmacist of your choice and you are asked to collect them from there and not the surgery.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • On the NHS app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have a query about your medication, please contact us online Or call us on 01743 248244 or visit our reception desk.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

  • Phone our pharmacist
  • Fill in our medication query form.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.