COMMUNITY AND CARE CO-ORDINATOR SERVICE

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If you are looking for some kind of care or support for yourself, family member or loved one of any age, you may have come across a confusing array of services. The C&CC service is here to help…

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.COMMUNITY..

• We have EXPERT KNOWLEDGE of voluntary bodies, social services, peer support groups, community action groups, charity led groups and services that serve you and your community
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• If we are not sure who is out there to help, we will make it our business to find out

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AND CARE…

• We are able to advise how to access care at home, and make referrals to Shropshire Council if needed
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• We will LISTEN, to make sure we understand your concerns
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• We will offer TIME AND SUPPORT, over the phone initially, but may also be able to meet face to face in surgery, or in your home in some circumstances
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• We will offer you SHORT TERM SUPPORT to help you access the assistance you require

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CO-ORDINATOR…

• We are able to provide you with the most appropriate and relevant information …
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• Or, we will MAKE REFERRALS on your behalf e.g. fill in a form, or make a call to access a service as appropriate

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Community and Care Co-ordinator...who do we help?

• Carers in need of respite – how to access a break, as well as emotional support
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• People with disabilities looking for aids and adaptations to help with daily living – who to ask for mobility aids, ramps etc
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• People with financial difficulties – how to access debt or benefits advice
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• People feeling isolated or lonely– helping to arrange the most suitable social support or activities
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• Elderly people who want practical help/security at home – making referrals to access domestic help and personal alarms/telecare
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• People struggling with mental health difficulties – who can offer emotional support in the community

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If you don’t see what you are searching for above, please talk it over with the Community and Care Co-ordinator in your practice to see if we can help.

Please ask reception staff, your GP or nurse, or call 01743 248244 to speak to Becky Kelly the C&CC.Available Wednesday and Thursday between 10am and 5pm.

You can expect a call back within 7 days.

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DO YOU LOOK AFTER SOMEONE WHO IS ILL, FRAIL, DISABLED OR MENTALLY ILL?

 We are interested in identifying carers, especially those who may be caring without help or support. Carers are often “hidden”, looking after a family member or helping a friend or neighbour with day-to-day tasks and may not identify themselves as a carer.

 Caring for someone is an important and valuable role, which is often a 24-hour job that can be very demanding and isolating.

As a carer, you are entitled to have your needs assessed by Adult Care Services. A carers assessment is a chance to talk about your needs and ways you could receive help. It also looks at the needs of the person you care for. There is no charge for an assessment.

If you think this could apply to you or someone you know, please download the form on the link below.

Carers Self-Identification Form

Community and Care Co-ordinator

Your Community and Care Co-ordinator BECKY KELLY provides the following support directly here at the surgery... she is available on a Wednesday and Thursday each week.When unavailable, please do leave a message with reception staff and BECKY will return your call as soon as possible, Tel: 01743 248244.

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Local Organisations

Shropshire Carers' Support Service (Crossroads Together)

Description: The Carers’ Support Service provides information, advice, help and support to adults who are caring for someone over 18; family members, friends and neighbours who are supporting someone who is frail and elderly, has a physical disability, learning disability, long term condition, mental health or substance misuse problem. The service includes a telephone support line, home visits and 1:1 advice and information, carer training, newsletter, support groups, outings, events and activities across Shropshire.

Respite Breaks - Crossroads Together Carer Support Workers can provide practical respite care in the home, so that carers can take a well earned break, safe in the knowledge that their loved one is in safe hands. This can be through a private paid arrangement or funded basis (if you are eligible). For more information, please call the support line on 01743 341995, or follow the link to visit their website.

Telephone: 01743 341995 (Monday to Thursday, 9am to 5pm; Friday, 9am to 4pm) Carers Support Line: 0333 323 1990

Email: shropshire@crossroadstogether.org.uk

Website: https://www.crossroadstogether.org.uk

Notes: Young Carers Crossroads Together's Young Carers Service supports young people up to the age of 18 who have a significant caring role at home for a family member.

Shropshire Support Finder

Description: Shropshire Support Finder is an adult care and support services directory providing information about the supported living services available in Shropshire. An ebook version of the directory is available to view online or a pdf version is available to download.  To obtain a hard copy of the Shropshire Support Finder, contact the First Point of Contact team on 0345 678 9005.   First Point of Contact (FPOC) team

Telephone: 0345 678 9044

Email: FirstPointofContact@shropshire.gov.uk

Website: Care Choices website

Notes: Please note that when searching for care service listings, it is strongly advised that you make enquiries with the Care Quality Commission by following the related link to their website, in order to ascertain the company's CQC registration status.

Benefits Advice/Finance

A4U: Action Advice Advocacy for disabled people

Description: Action Advice Advocacy provide independent and impartial information, advice, legal advice and advocacy on all aspects of disability issues including benefits advice for people with disabilities, their families, carers and health and social care providers. The Advice-line is open from 9.30am to 12.30pm on Monday, Tuesday and Wednesday. For more information, please follow the link to visit their website.

A4U

Address: Louise House Roman Road Shrewsbury SY3 9JN

Telephone: 01743 539201 (Monday, Tuesday, Wednesday, 9.30am to 12.30pm)

Email: advice@a4u.org.uk

Website: https://www.a4u.org.uk

Age UK Shropshire Telford & Wrekin

Description: Age UK Shropshire Telford & Wrekin is passionate that everyone should have the opportunity to be able to make the most of later life, whatever their circumstances, wants and needs. They work with and for older people to improve the quality of later life by:

• providing older people with information & advice to enable them to make choices; including benefits and maximising income advice

• providing services to help older people remain independent;

• campaigning with and for older people, both locally and nationally.

Address: Head Office in Shrewsbury (open Monday to Friday, 10am to 4pm) 3 Mardol Gardens Shrewsbury SY1 1PR

Dementia Connect Suppport Line: 0333 150 3456 Alzheimer's Society Dementia Connect

Omega (Shrewsbury)  Omega is a forward-thinking end of life charity working to raise standards in end of life care.  They support caregivers looking after someone with a terminal or life-limiting illness, clients who are approaching the end of life, and the bereaved.  They prioritise clients over 75 and still caring or bereaved. Loneliness and social isolation as a result of care giving or loss are serious situations and Omega strives to help clients to stay connected in later life.

Alzheimer's Society Dementia Connect

Description: Dementia Connect is the Alzheimer's Society's comprehensive services directory for people affected by dementia in England, Wales and Northern Ireland. Enter your postcode or place name to find voluntary, statutory and private services nearest and most relevant to you.  Each listing includes a map and clear, essential information about that service. For more information, please follow the link to search their website.

Website: https://www.ageuk.org.uk/.../shropshireandtelford

Email: enquiries@ageukstw.org.uk

Telephone: 01743 233123

Age UK Shropshire Telford & Wrekin offer lots of services for older people and their carers, including free information and advice, day care, dementia support, exercise and physical activities, home help, IT training, social activities and visiting and befriending.

Address: London House Town Walls Shrewsbury SY1 1TX

Multi-award-winning telephone befriending service, the Chatterbox Action Against Loneliness Programme; a Letter from Louise Penpal Service;an award winning Omega Bereavement Programme; a network of support and friendship groups for caregivers and the bereaved; a Motor Neurone Disease Family Support Programme.

Thomas Memery (Director) 01743 245088

Email: info@omega.uk.net

Website: www.omega.uk.net

Parkinson's UK (Shrewsbury and District branch): Self Help Group

Description: Shrewsbury and District Parkinson's UK provides aid, advice, information and support to those suffering from Parkinson's Disease, and to their families and carers. Regular meetings are held on the first Thursday of the month at 2.15pm. Meetings are open to all Parkinsonians, their families, friends and carers. Physiotherapy sessions are held at the Harlescott Social Club at 3pm usually on the 1st, 2nd and 4th Wednesday of the month, but check their website or contact Fred Jones to make sure there is a session running.

Address: Harlescott Social Club, Roseway, Harlescott, Shrewsbury, Shropshire, SY1 4LP      

Name: Fred Jones Chairman

Telephone: 01743 872597

National Helpline: 0808 800 0303

Email: fred.jones14@talktalk.net

Website: www.shrewsburyparkinsons.co.uk

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The Peoples Project

Becky recently enjoyed a brief moment in the public eye through her involvement in ITV's 'The Peoples Project' competition. 

She was helping to promote one of the truly invaluable community projects that she employs to improve the quality of patients' lives.

'Feed the Birds' run by the Shropshire Wildlife Trust, was asked by Becky to provide a volunteer visitor to engage with a Claremont Bank patient, who through ill-health had become housebound and demotivated.

Please see how this fantastic project, through the genuine care and enthusiasm of the volunteer, has helped to re-motivate this patient, immeasurably enhance his well-being, and also improve his general health...just click on the link below.

https://www.thepeoplesprojects.org.uk/projects/view/feed-the-birds 

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Afternoon Tea for Carers 

• Do you look after a family member, spouse or partner who is ill, frail or has a disability?

• Would you like to meet others in a similar situation to be able to share experiences, give and receive advice and a bit of support, as well as indulging in tea and cake? Or maybe you would be interested in hearing speakers from relevant services eg Age UK, British Red Cross who attend sometimes?

• If so, you may like to know your Community and Care Co-ordinator offers afternoon tea for carers on a quarterly basis here at the surgery. 

• If it is possible for you to take a break from caring to attend, we would love to see you. Please contact Becky Kelly at the surgery if you would like to find out more and make your interest known so she can keep you informed of dates and times - usually held Wednesdays 2:30 - 3:30pm.

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Bereavement Support

• Becky Kelly will be in touch with any patient who has suffered a loss to offer support, and see if any practical, social or emotional help is wanted. This could be on an individual basis or via and occasional support group.
• If you would like to discuss any of the above, or need further information, please don't hesitate to ask at reception and Becky will give you a call, or can arrange an appointment at surgery.
• For information about the services that Becky Kelly can provide please click here to see her leaflet.

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Comments from patients

• "Maintaining this valuable service is very important, particularly for those who have no one else to talk to."
• "I cannot praise Becky enough for her care and support during a very difficult period when I was a full time carer to my husband. She was always available at my times of need. Her regular carers meeting made me feel as if I was not alone."
• "More Becky Kelly's please!"