NHS Shropshire, Telford and Wrekin is calling on local communities to share their views on an exciting proposal for a new, state-of-the-art health and wellbeing hub in Shrewsbury.

Shrewsbury Health and Wellbeing Hub - NHS Shropshire, Telford and Wrekin (shropshiretelfordandwrekin.nhs.uk)

The results are in! If you want to see how we have scored on the latest GP PATIENT SURVEY please go to: Patient Experience (gp-patient.co.uk)

COVID-19 Vaccine Autumn Booster Final JCVI advice today confirms that the COVID-19 Autumn booster should be offered to the following groups: • Residents in a care home for older adults and staff working in care homes for older adults • Frontline health and social care workers • All adults aged 50 years and over • Persons aged 5 to 49 years in a clinical risk group, as set out in the Green Book • Persons aged 5 to 49 years who are household contacts of people with immunosuppression • Persons aged 16 to 49 years who are carers, as set out in the Green Book.

We would like to inform our patients that mask wearing for all of our staff is again mandatory due to the increasing rate of covid infections in the area. Please can we ask for our patients continued support to wear a mask when you come into the building. This is to protect our most vulnerable patients and also help us maintain our staffing levels to ensure all of our patients get access to the care they need. Your cooperation, as always, is appreciated.


We're hiring! 

We are currently looking for a new apprentice to join our team. If you would like to find out more about it and apply, please go to the following website: APPRENTICE PRACTICE ADMINISTRATOR - Find an apprenticeship (findapprenticeship.service.gov.uk)

Shropshire Carer's Feedback Form

Did you know…? 

We are offering a new approach to improve access for patients to a same-day consultation with a healthcare professional. The aim is to direct patients to the most appropriate person to help them, which may be a GP or a community pharmacist. 

From 1st July, if your symptoms can be resolved by a booked consultation with the community pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice. Your consultation may take place on the phone or in person at the pharmacy.

We think this is a good thing. We are working closely with your local pharmacist who is a highly trained and skilled clinician, experienced in treating minor illnesses. Once you see how great they are at helping with minor ailments we don’t think you’ll look back.  

This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.


You can help us

We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this new community pharmacist service.


‘Get yourself checked’ say health bosses in Shropshire, Telford and Wrekin

.‘Get yourself checked’ is the message from GPs, Clinical Pharmacists and healthcare professionals across Shropshire, Telford and Wrekin this Cervical Cancer Screening Awareness Week.To mark the week in Shropshire, Telford and Wrekin (Monday 20 to Friday 24 June 2022), patients and members of the public are being encouraged to schedule regular screening check-ups with their GP practice to help catch the early signs of cancer.‘Get yourself checked’ is about cervical screening (a smear test), tying into the national campaign, but will also focus on bowel and breast screening checks too. The week aims to raise awareness of the importance of regular screenings and help to banish any concerns that people might have about getting themselves checked over.To spread the message, two pop-up events are taking place on Wednesday 22 June at Anstice Park in Telford TF7 5BB and Thursday 23 June at Tesco Extra in Harlescott, Shrewsbury SY1 4HA, from 10am until 4pm.GPs, cancer specialists and healthcare professionals will be available to offer informal advice and guidance on how to book a screening, what to expect, as well as the opportunity to have a blood pressure check.  Dr Jess Harvey, GP and Clinical Lead for South East Shropshire, said: “I cannot stress enough the importance of regular screening checks and how these help in the early detection of cancer. According to national statistics, UK screening programmes for cervical, bowel and breast cancer save an estimated 9,000 lives a year. Screening saves lives, it really is as simple as that.“The decision to pull together our own local screening campaign came about to spread this very important message and to help people overcome any hesitancy they may have about attending a screening.“There really is absolutely nothing to worry about when attending a screening appointment – your GP or healthcare professional is only concerned in checking your overall health and picking up on any signs that might need further investigation.“If we check ourselves regularly, we stand a better chance of catching illnesses quicker and making full recoveries.“Health checks are available, free of charge, to help detect cervical cancer, bowel cancer and breast cancer, and I’d encourage everyone to take them up. If you’ve missed an appointment or have not taken up a screening invite, please speak with your GP practice today.”




Healthwatch are calling for people’s experiences of calling for an ambulance in an emergency 

Concerns about the ambulance service performance in Shropshire, Telford & Wrekin have been widely reported but the local health care champions, Healthwatch Shropshire and Healthwatch Telford & Wrekin want to hear the stories behind the statistics. They want to hear about where things have gone well and where things have not gone so well. 

Lynn Cawley, Chief Officer of Healthwatch Shropshire, and Barry Parnaby, Chair of Healthwatch Telford & Wrekin, explained, “We share patient experience with service providers, those who pay for the service and those who regulate services such as the Care Quality Commission to ensure the patient voice is at the centre of efforts to improve services. 

We know that the demand on urgent care is high at the moment and it is having an impact on the whole health and care system. We want to understand how the current strains on the ambulance service are impacting people’s health and lives. We urge people to tell us about their experiences and help to make a difference. Call us 01743 237884 or get in contact online www.healthwatchshropshire.co.uk/calling-ambulance-emergency  or www.healthwatchtelfordandwrekin.co.uk/share-your-views .” 

Rachel Robinson, Director of Public Health at Shropshire Council said, “We are aware of residents' concerns around ambulance response times and urgent care across Shropshire, Telford and Wrekin.  This call to action from Healthwatch will gather patients and cares experiences to inform planning, improve services and outcomes across Shropshire, Telford and Wrekin.”

Liz Noakes, Telford & Wrekin’s Director for Public Health, added:   “I would urge patients across Shropshire, Telford and Wrekin to support Healthwatch in this initiative and share their own, personal experience of calling for an ambulance in an emergency. Make sure your voice and views are heard on such an important issue, impacting lives.” “

Healthwatch Shropshire and Healthwatch Telford & Wrekin are the independent health and social care champions in the county. They gather the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  Healthwatch also has statutory powers that they can use to influence service provision by encouraging improvements.



Dental advice line




Share your views on the Shrewsbury Health and Wellbeing Hub

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NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG) is calling on local communities to share their views on an exciting proposal for a new, state-of-the-art health and wellbeing hub in Shrewsbury.


The hub will pilot a new approach to providing local health and wellbeing services that work seamlessly together to offer high-quality care for the local community. The new facility, which could open in summer 2025, will be a fantastic resource with a wide range of health and wellbeing services provided by the NHS, local council, voluntary and community organisations under one roof.


To build on public feedback already gathered in 2021, the CCG would like to find out more about what you think about the proposed health and wellbeing hub and what is important to local communities.

A series of online and face to face focus groups will be held throughout May during which participants will be asked to tell us about their experiences of using GP practices in the area, their understanding about why GP services need to change and the benefits of change, the future of GP services in Shrewsbury and what people would like to see in the health and wellbeing hub.

The focus groups will run between 26 and 31 May 2022. If you are interested in being part of a focus group and you want to find out more or share your views, please fill in this confidential, online questionnaire to register your interest.

Further information can be found on the CCG website.

People without internet access, can request a telephone interview by calling 0333 150 3069. If you have any questions or queries, or if you would like to request the documents in other languages and formats, please email mlcsu.involvement@nhs.net or call 0333 150 3069.

NHS urges people in Shropshire, Telford and Wrekin to act now to prevent Type 2 diabetes

People in Shropshire, Telford and Wrekin are being urged to reduce their risk of developing Type 2 diabetes by making some simple changes to their lifestyle, says NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG).

Diabetes Prevention Week, which takes place from Monday 23 to Sunday 29 May, is aimed to raise awareness of Type 2 diabetes and to encourage everyone to ‘know their risk’ by using this handy online tool.

Research has consistently shown that lifestyle interventions - including diet, physical activity and sustained weight loss - can be effective in reducing the risk of Type 2 diabetes by about 50%.

Being diagnosed with Type 2 diabetes can have a devastating impact on people and their families. It is a leading cause of preventable sight loss and a major contributor to kidney failure, heart attack, stroke and many of the common types of cancer.

Black and South Asian people have a higher risk of getting Type 2 diabetes after the age of 25, compared with those from a White background where risk increases after the age of 40.

Around one in eight people between 20 and 79 years old have their death attributed to diabetes and it is expected to rise. The life expectancy on average is reduced by up to 10 years for people with the condition.

Anyone at high risk of developing the condition may be eligible to join their local Healthier You: NHS Diabetes Prevention Programme, a joint initiative from NHS England and NHS Improvement, Public Health England and Diabetes UK.

People should contact their GP practice for more information or the Diabetes UK ‘Know Your Risk’ tool also enables people to register themselves onto a session. People enrolled in the programme get advice on healthy eating and exercise that can prevent them developing the condition, and therefore avoiding the need for medication and complications such as amputations.

Local GP and Diabetes Lead, Dr Ian Chan, said: “There are several risk factors for Type 2 diabetes, some of which, such as age or family history can’t be changed.

“However, there are other risk factors such as your weight which are very much in your control – indeed, the risk of Type 2 diabetes can be reduced by getting support to lose weight, becoming more physically active and eating healthy food.

“It’s very important that you find out if you are at high risk of Type 2 diabetes, so you can get support to lower your risk. You may also be eligible to sign up for your free local Healthier You NHS Diabetes Prevention Programme.

“The programme provides personalised support to help people achieve a healthy weight, improve their diet and become more physically active – a combination which has been shown to reduce the risk of developing Type 2 diabetes.”

People who suspect they may be at risk of Type 2 diabetes are advised to speak to their GP or refer themselves to a local support programme here.

Claremont Bank Surgery will be closed on Thursday 2nd and Friday 3rd June for the Queen's Jubilee Bank Holiday weekend. Please contact NHS 111 if you need any medical advice before we re-open on Monday 9th June.

Pharmacy Opening Times Jubilee Bank Holiday 2022

House of Lords Call for Evidence - Lifting the veil: removing the invisibility of ASC

‘The House of Lords Adult Social Care Committee was established in 2022 to consider how to improve the planning and delivery of adult social care services in England.

The committee has launched a major enquiry, ‘Lifting the veil: Removing the invisibility of adult social care’. They want to hear from carers as well as individuals who use social care services.

The call for evidence has a section for family and unpaid carers to give their feedback on 7 questions relating to support that would make a difference for carers, including support to remain in or start paid work if they wish to do so and how carers’ wellbeing and resilience can be supported.

The questions and how to provide feedback can be found here

The deadline for submissions is 27 May 2022.

If a family and unpaid carer would like to take part they can either:

  • Respond individually through the link above, or
  • Send feedback to Margarete Davies, Shropshire Carers Manager and Carers Lead, to collate and send an amalgamated submission. Deadline to receive the feedback for amalgamation before submission is Wednesday 11 May 2022. Please email: Margarete.Davies@shropshire.gov.uk   ‘

Call for Evidence - Committees - UK Parliament

Call for evidence





Re-shaping local eye-care


The health and care system in Shropshire, Telford and Wrekin is working together to transform local eye-care and wants to hear about people’s experiences of using the current services. The aim is to provide effective eye-care services that are more joined-up so that adults and children get the best care possible when and where they need it.


Dealing with the pandemic has impacted the amount of planned care the NHS has been able to provide and estimates suggest over 10 million patients in England did not come forward for treatment when they may have needed it. People are also living for longer which is to be celebrated but means the need for certain services such as eye-care services is increasing.


This has led to record levels of demand at a time when services are also under huge pressure due to staff shortages. This is resulting in longer waits for many patients.


Barrie Reis-Seymour, Head of Transformation and System Commissioning at NHS Shropshire, Telford and Wrekin Clinical Commissioning Group, said: “We need to work with our staff and the people who use our services to find better and different ways of meeting current and future demand.


“We want to improve the experience of patients and staff working in eye-care services by looking at the way people access care, how they manage their condition, and how the services work together and share information.”


Claire Roberts, Clinical Lead for the Eye-care Transformation Programme, said: “It’s vital that we hear from people who have used our services so that we can capture what they think works well that we need to build into the design of the future model as well as what could be improved.


“We would really appreciate your help in Primary Care to capture people’s views and feedback by sharing our short survey which closes on Sunday 24th April with your patients and community. The attached documents include a public communication and a poster for you to use.”


Please visit the CCG’s website to find out more or to access the survey online. Alternatively, people can call 074848 80804 to complete it over the phone.


If you have any questions or feedback, or would like to get involved please email stwccg.eyecaretransformation@nhs.net

Shropshire, Telford and Wrekin Covid-19 testing sites to close in April

Shropshire, Telford and Wrekin Covid-19 test sites will be closing in line with the Government’s ‘Living with Covid’ plan from the start of April. 

This means that free testing at the walk-through PCR sites for people with Covid symptoms at all sites across the county (including Oswestry and Shrewsbury’s sites, mobile testing units in Ludlow and Market Drayton, as well as The Place Oakengates, Legges Way Madeley, Wrekin Car Park Wellington and the testing site at Ironbridge Park and Ride) will close from Friday 1 April. 

Free Covid tests will still be available for people at risk of serious illness from Covid-19 (the over-75s and over-12s with weakened immune systems), and those eligible for Covid-19 treatments, along with NHS staff and social care workers, it has been announced.

People not in these groups will have to buy a lateral flow test from pharmacies, supermarkets or online. 

The new rules say that from 1 April in England, free testing will be provided for:

  • Patients in hospital, where a PCR test is required for their care
  • People who are eligible for community Covid drug treatments because they are at higher risk of getting seriously ill if they become infected. People in this group will be contacted directly and sent lateral flow tests to keep at home for use if they have symptoms, as well as being told how to reorder tests
  • Care home residents
  • People working in some high-risk settings, including care homes and prisons. These staff will be able to test regularly, without symptoms

Asymptomatic lateral flow testing will continue from April in some high-risk settings where infection can spread rapidly while prevalence of Covid-19 is high. 

The Government has said it still has the ability to ramp up testing should it be needed, such as if a new variant of concern emerges.

From 1 April, updated guidance will advise people with symptoms of a respiratory infection, including Covid-19, and a high temperature or who feel unwell, to try stay at home and avoid contact with other people, until they feel well enough to resume normal activities and they no longer have a high temperature. 

Anyone with a positive Covid-19 test result will be advised to stay at home and avoid contact with other people for five days, which is when they are most infectious.

Rachel Robinson, Shropshire Council’s Director of Public Health, said: “As we move through the changes set out within the Living with Covid-19 plan, it remains crucial that we do all we can to protect our communities, particularly those who are most vulnerable.

“Following safe behaviours has been one of the key tools we’ve had to help reduce the spread of the virus and keep everyone in our communities safe and will be a massive part in how we live with Covid-19 safely going forward.  

“I strongly urge everyone locally to continue getting vaccinated, wearing a face covering in areas that are busier and indoors, welcoming fresh air into their meet-ups and washing their hands regularly. By working together, we can manage these next steps safely.”

Liz Noakes, Telford and Wrekin's Director for Public Health, added: “It is important for people to remember that Covid-19 has not gone away even if the free testing comes to an end. Everything we do – all the small things we have learned to keep ourselves safe – become even more important now, especially self-isolating if you have symptoms or a positive test result, to avoid spreading the virus to someone more vulnerable to it. If we continue to work together, we can keep each other safe and well.”

Further information and updates on Covid testing, including how those at high risk from Covid will be able to get free NHS tests, can be found on the Government website: https://www.gov.uk/get-coronavirus-test

Further information on booster vaccines can be found on the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/how-to-get-a-coronavirus-vaccine/how-to-get-a-booster-dose/


Children & Young People’s mental health in Shropshire, Telford & Wrekin


It has been widely reported over the recent months that the on-going Covid-19 pandemic has impacted the mental health of children and young people and this has led to a greater severity of need among many and an increased demand on services at a time when services have had to adapt to working under Government pandemic restrictions and increased staff shortages.


However, the lack of ‘Tier 4’ beds (specialist inpatient beds for the most seriously unwell) in the county means that children and young people will be admitted to either Royal Shrewsbury Hospital or Princess Royal Hospital, or The Redwoods Centre (an adult mental health hospital) while waiting to be moved to a suitable hospital outside Shropshire.


Healthwatch Shropshire and Healthwatch Telford & Wrekin were asked to give these children and young people the opportunity to share their experiences and say what could have been done to improve the help they have received.


Lynn Cawley, Chief Officer of Healthwatch Shropshire, said, “The report highlights the need for the system to reduce waiting times and provide information, support and advice for children, young people and their families and schools while waiting for assessment, diagnosis and specialist services to prevent crisis. Alongside this there needs to be close monitoring to ensure children and young people can be prioritised according to need and closer partnership working to include schools and adult services to ensure no child or young person falls into the gaps between services. We heard from families and professionals who were calling for more awareness raising and training to help them to support the children and young people who are struggling.”

Barry Parnaby, Chair of Healthwatch Telford & Wrekin, said “Barry Parnaby, Chair of Healthwatch Telford & Wrekin, said “We have been aware of the pressure many children and young people are under - issues which have been exacerbated by the pandemic. This report provides a unique opportunity to understand and act to improve services based on the knowledge and experiences of young people, as well as their friends, family members and professionals within the sector.


“A key finding within the report centres on the need for additional support for young people and their families when using the services available. Whilst the report has now been completed, we look forward to continuing to work with local providers, users and others to improve services and support people where possible.”


People can read the full report here https://www.healthwatchshropshire.co.uk/report/2022-02-09/mental-health-crisis-services-children-and-young-people-shropshire-telford-wrekin


Healthwatch is the independent health and social care champion. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  It also has statutory powers that it can use to influence service provision by encouraging improvements.

If you received your covid vaccinations abroad, you can now contact NHS 119 to have your record updated. Please go to the following website for more details Tell the NHS about coronavirus (COVID-19) vaccinations you've had abroad - NHS (www.nhs.uk)

New Basil the Covid-19 vaccination Bus hits the road

A third Covid-19 vaccination bus is on the road in Shropshire, Telford and Wrekin in a bid to ensure more remote areas of the county are visited.

Many local people will be familiar with Bob the Bus – the mobile vaccination service that has been parking up at a number of locations during the pandemic – as well as his sister, Betty the Bus who was introduced last month. Now, Shropshire, Telford & Wrekin Integrated Care System (ICS) are pleased to announce a third vaccination bus lovingly named Basil by the vaccination team.

Basil started visiting parts of the county last week – including Craven Arms Fire Station, Prees Fire Station and the Antenatal Clinic at the Royal Shrewsbury Hospital. This week, he is visiting Cleobury Mortimer Fire Station tomorrow and RAF Shawbury on Friday. A full list of clinics, including dates and opening times, can be found on the Shropshire, Telford and Wrekin ICS’s website here.

The newest bus will be visiting the more rural parts of Shropshire, Telford and Wrekin – with the aim of boosting vaccination rates in areas of lower uptake, as well as discussing and educating people on the benefits of the jab. Basil will provide easier access for people who may find it difficult to get to a designated vaccination centre.

Basil will also be visiting people experiencing homelessness, local care homes, housebound patients and antenatal clinics across the county.

Melanie France, Head of Vaccination Centres for the Covid-19 Vaccination Programme in Shropshire, Telford and Wrekin, said: “We are beyond thrilled to have a third bus locally as it means that we can continue to get to those people, who might otherwise struggle to get to a vaccination clinic easily.

“Whether it’s a first, second, third or a booster dose that you need, Basil will have you covered and give you the vital protection that you need against Covid-19.”

Angie Wallace, Senior Responsible Officer for the Covid-19 Vaccination Programme in Shropshire, Telford and Wrekin, added: “Both Bob and Betty have proved to be a fantastic success for us locally, so we are confident that Basil will help us vaccinate even more local people.

“Getting the vaccine using our mobile service is easy and convenient. You don’t need to have an NHS number or be registered with a GP – you can just hop on board, without the need to book. It couldn’t be any easier.

“Vaccination provides powerful protection against severe illness with Covid-19, so getting the jab is the most important thing you can do to protect yourself and the people around you. Boosters are also vital to maintain a high level of protection because the vaccine starts to deteriorate as time goes by.”

UK Health Security Agency data demonstrates the great protection two doses offer, whilst not enough to completely stop the surge of Omicron, adding an additional third dose prevents around 75% of people from getting any Covid symptoms.

The NHS Covid-19 Vaccination Programme in Shropshire, Telford and Wrekin has delivered more than 1.1 million doses since its inception.

Claremont Bank Surgery – Face Mask Policy


Patients are required to wear a face covering/mask, use hand sanitiser, maintain social distancing and only enter the building only where necessary e.g. for an appointment, drop of a sample

The GP Practice is not the same as public transport, a restaurant or the supermarket – our visitors are unwell, vulnerable and may not be be vaccinated due to medical reasons.

We have experienced absence due to staff having Covid or close contact outside of work with someone who has Covid. In a practice with a small number of employees, this hugely affects our ability to answer the phone and provide appointments for you.

The continuing of appropriate infection control procedures protects our patients and their health and protects our staff to help you – without our staff we cannot deliver an effective, functioning service to you.

Our nurses and doctors have seen patients face to face for vital clinical procedures and specialist contraceptive procedures throughout the pandemic. It is worth noting that we are consulting with higher numbers of patients than we ever did before the pandemic, whilst also having played a big part in the vaccination programme delivery. Our doors have always been open.

We hope you will understand why we need to continue with these measures and keep the practice as safe for everyone as we can. We have all come so far in trying to minimise the impact of Covid, let’s continue to stay safe together.


If you attend the practice and refuse to wear a face covering without a valid exemption reason you may not be allowed access. The clinician who is due to see you has the right to ask you to rearrange your appointment.

Where you cannot wear a face covering due to a valid exemption we will need to make reasonable adjustments which may include rearranging your appointment to a different room, time and/or with a different clinician.

For the latest update on the Covid Vaccination booster roll out, please go to the following NHS website: Coronavirus (COVID-19) booster vaccine - NHS (www.nhs.uk)

The Team at Claremont Bank Surgery would like to thank our patients for their understanding and support over the pandemic. We are now particpating in the roll out of Covid boosters as well as the Flu vaccination, with all of our staff working harder than ever.
We want to reassure our patients we are doing everything we can to ensure the highest standards of care, and with your support we will continue to do this.

Sign to support your surgery (e-activist.com)

Results are in from the GP Patient Survey!

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

For the full report please go to the GP Patient Experience website

Patient experience survey

Dr Mary Eardley will be leaving us on 13th August 2021, after 16 years at Claremont Bank Surgery. She is moving to work as a salaried GP in South Shropshire and will also help to deliver the Covid vaccination programme. Dr Eardley would like to thank you for all the support and good wishes that she has received, and will miss Claremont Bank patients very much. Any patients who were registered under Dr Eardley will now be registered under Dr Kallarackel. This does not stop you from requesting a particular GP and there is no need to contact the surgery.

Letter to patients regarding the General Practice Data for Planning and Research Direction

For more information please see our Data Choices page located below in 'Further Information'.

For help on demonstrating your COVID-19 vaccination status when travelling abroad and how to access your Covid-19 Passport please go to the following government web page: