NON NHS SERVICES
There are certain services that patients request which are not covered by the
National Health Service, i.e. pre-employment medicals, HGV, PSV, completion of
private health insurance claim forms, vaccination certificates, etc. for which
there will be a charge, details available at Reception.
COMMENTS/COMPLIMENTS/COMPLAINTS
We welcome suggestions about how we can improve your medical services. If you
have any comments, compliments or complaints please pass them on to your doctor
or any one of the practice team. Alternatively you can put them in writing.
Complaints specifically should be addressed to Dr. M. J. Fallon. We aim to
respond to written complaints within 14 days.
DATA PROTECTION
All medical records in this practice are held on computer file and all the
personal information contained therein is confidential to the practice. As
required by law we are registered under the Data Protection Act, Reg. No.
F1393052. This act gives people the right to view and, if incorrect, amend any
information which is contained about them on computer files. Access to written
records from 1/11/1991 can be arranged either during a consultation or by
written notice. Please ask the receptionist for details. Should you wish to see
your computer records, a fee is payable and an appointment must be made with the
doctor.
PROTECTION AND USE OF YOUR INFORMATION - Your records are safe with us
We ask for information about yourself so that you can receive the best possible
care and treatment. We only pass on information about you to people who have a
genuine need for it (i.e. hospital Consultants). Whenever we can, we will remove
details that identify you as an individual. Everyone working for the NHS has a
legal duty to maintain the highest level of confidentiality about patient
information. If at any time you would like to know more about how we use your
information ask to speak to Jane Read, Practice Manager.
- Further information is also available in the leaflet
'Your Information - What you need to know'.
You can open a copy of this leaflet by
clicking here.
(Word document)
THE SURGERY HAS A NO SMOKING POLICY THROUGHOUT THE BUILDING
